FAQ · AXXAR

Your questions. Clear answers.

Find the essential answers about AXXAR Pass, the Concierge services, Premium, our services and how your future AXXAR experience will work.

01Pass

02Concierge services

03AXXAR Premium

04Bookings & services

05Payments & top-ups

06Client space

07Partners

08Join us

09Data & privacy

Another question?

Let’s talk about your needs.

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Your questions. Clear answers.

01Pass

What is AXXAR Pass?

Can one Pass cover several homes?

What is the difference between Sur Mesure, Location and Infinity?

Does AXXAR Pass include rental management?

How do I request a service?

Can I change plans?

02Concierge services

What is AXXAR Conciergerie?

What is the difference between Confort and Premium?

Can I entrust my home to AXXAR if I live elsewhere?

Does AXXAR handle communication with guests?

How do I get started?

03AXXAR Premium

Is Premium open to everyone?

How does the Premium application work?

Does an application guarantee acceptance?

What criteria are considered?

04Bookings & services

How far in advance should I book?

How long does a cleaning service last?

How long does a check-in or check-out take?

What are the usual hours?

Can I make an urgent request?

05Payments & top-ups

Can I already pay directly on the website?

Does AXXAR store my card details?

What is a top-up?

Does a top-up remove all the limits of an offer?

06Client space

What is My AXXAR space?

Can I already log in?

What will I find there?

07Partners

Does AXXAR work with partners?

How can I propose a partnership?

08Join us

Can I join AXXAR?

How can I apply?

09Data & privacy

Where can I find privacy information?

Does the website currently store my payment details?

How will AXXAR use the information I provide?

Let’s talk about your needs.